Achieve full visibility across all endpoints—laptops, desktops, workstations—without overwhelming your team. Automatically discover, inventory, and secure assets with minimal overhead.

• Agentless Discovery + Lightweight Agents: Roll out discovery scans in under 10 minutes or deploy micro-agents for 24/7 monitoring. Cover Windows, macOS, Linux seamlessly.
• Real-Time Health Dashboard: Surface disk, antivirus, patch, and compliance statuses. Color-coded summaries let you triage risks at a glance.
• Bulk Remediation & Secure Remote Control: Automate patch installations, script execution, or software pushes across hundreds of endpoints. Launch encrypted RDP/SSH sessions without exposing credentials.

Unify management of physical, virtual, and cloud servers. Automate patching, backups, and performance monitoring to drive uptime and simplify compliance at scale.

• Multi-Platform Discovery: Discover bare-metal, hypervisors (VMware, Hyper-V), containers, and cloud instances (AWS, Azure) in a single dashboard.
• Automated Patching & Compliance: Define patch windows, enforce reboot policies, and generate audit-ready reports—all without manual overhead.
• Backup Orchestration & Fast Restore: Schedule snapshots to on-prem or cloud (S3/Azure). Restore individual files or entire VMs in minutes, minimizing RTO.
• Service Health & SLA Reporting: Track key service availability (IIS, Apache, DB engines) and automatically feed SLAs into executive dashboards.

Gain granular control over routers, switches, firewalls, and access points. Automate configuration backups, simulate policy changes, and visualize topology to eliminate surprises.

• Automated SNMP/ICMP Discovery: Keep a living inventory of all network devices—vendor, model, firmware, and location—updated continuously.
• Config Backup & Diff Tracking: Capture scheduled snapshots, highlight configuration drift via side-by-side diffs, and roll back to known-good states instantly.
• Live Topology Mapping: Auto-generate physical and logical network maps. Color-code link health, bandwidth usage, and error rates to surface bottlenecks.
• Firewall Simulation & Compliance: Import rule sets from Cisco, Palo Alto, Fortinet, etc. Validate policy changes with “what-if” traffic simulations before pushing live.

Centralize uptime, performance, and SSL lifecycle checks for all public, private, and intranet sites. Avoid outages and compliance penalties with proactive alerts.

• Global & Private Uptime Probes: Monitor HTTP/S status, TTFB, and page load metrics from multiple public locations or private agents behind your firewall.
• SSL Lifecycle & Compliance: Track certificate issuer, expiry, cipher strength, and chain status. Get alerts at 30/14/7/3 days before expiration and automate renewal workflows.
• Multi-Step Synthetic Transactions: Script end-to-end user journeys (login, search, checkout) to detect deeper application failures beyond simple ping checks.

Combine prebuilt and custom sensors to monitor servers, databases, websites, and network devices. Build dynamic dashboards, enforce multi-channel alerts, and automate escalations for zero-trust observability.

• Sensor Library & Custom Checks: Hundreds of out-of-the-box sensors (CPU, memory, DB queries, SSL health, SNMP traps) plus the ability to script custom API/CLI checks.
• Role-Based Dashboards: Drag-and-drop widgets to create tailored views (CIO, NOC, Security). Visualize real-time and historical data over 24h, 7d, 30d, or custom ranges.
• Threshold Alerts & Escalation Policies: Define multi-level thresholds. Route notifications via email, SMS (Twilio), Slack, Teams, PagerDuty, or custom webhooks. Automate escalations if unacknowledged.
• Capacity Planning & Forecasting: Retain raw readings for 90 days, hourly aggregates for one year. Identify usage trends, forecast resource needs, and justify investments with data-backed insights.

A full ITIL-aligned suite—incidents, problems, changes, and requests. Automate ticket routing, SLAs, and escalations. Leverage AI-driven knowledge suggestions to resolve issues faster and boost CSAT.

• Multi-Channel Ticket Intake: Ingest tickets from email, web forms, chat (Slack/Teams), and API. Normalize data into a unified ticket record for streamlined triage.
• Incident & Problem Management: Link incidents to problem records for root-cause analysis. Automate assignment by category, keywords, or CI. Enforce SLAs with countdown timers and automatic escalations.
• Change Management & Risk Assessments: Built-in templates for change requests, risk scoring, and approval workflows. Coordinate stakeholders, schedule maintenance windows, and conduct post-implementation reviews seamlessly.
• Service Request Catalog & Self-Service Portal: Create a branded, intuitive portal with dynamic forms. Empower end users to request common services (VM provisioning, password resets) with automated fulfilment workflows.
• Knowledge Base & AI Suggestions: Author rich KB articles and tag by CI, category, or keyword. AI-driven suggestions surface relevant articles as agents type, improving first-call resolution by up to 30%.
• Reporting & Analytics: Track MTTR, SLA compliance, ticket volume by channel, agent performance, and CSAT scores. Leverage built-in or custom CSV/PDF reports to demonstrate ROI and drive continuous improvement.

Store SSH keys, RDP credentials, database passwords, and API tokens in an AES-256 encrypted vault. Enforce granular RBAC, versioning, audit logs, and one-click remote sessions—eradicate credential sprawl.

• Scoped Access Controls & Engines: Define hierarchical scopes (Global, Production, Dev, Regional) and credential engines (SSH, RDP, Database, API) so teams get exactly what they need—no more, no less.
• Versioning & Immutable Audit Trail: Every credential change is versioned with full metadata (who, when, why). Roll back to previous versions instantly and export audit logs for PCI-DSS, GDPR, ISO 27001, and other compliance frameworks.
• Automated Rotation & Expiration Workflows: Schedule credential rotations on customized cadences (daily, weekly, monthly). Receive proactive expiration alerts and rotate with a click—no manual scripts required.
• One-Click Secure Sessions: Launch SSH, RDP, or SQL client sessions directly from the portal. Credentials are injected on-the-fly through a secure bastion—never exposed in plaintext or clipboard.